Shipping Policy
There is currently a turnaround time of up to 14 days for all made to order items. All ready to ship items will be dispatched within 4 working days. If you require your order sooner please get in touch with us through our instagram page @milaia.cherie and we will do our best to accommodate this.
All UK orders are shipped via Royal Mail 2nd Class Signed For.
International orders are shipped via Royal Mail. Please contact us via the website contact form, via email [email protected] or by messaging our instagram page @milaia.cherie for an accurate shipping quote to your country.
Please note we cannot be held accountable for any import charges or taxes you may receive upon delivery of your items.
Refunds & Returns
We are unable to accept returns on personalised or custom orders, sale or discounted items and socks due to hygiene reasons.
Faulty items are eligible for a refund or exchange. Please inspect your items upon delivery and in the case of any problems please get in touch with us through email [email protected] within 24 hours. Please include the following in your email:
• Full name & order number
• Item(s) you wish to return
• The reason for your return
Please allow up to 10 working days for your refund to be processed.
Payments
We are currently only accepting card payments on our website at this time. If you would prefer to pay via PayPal please contact us through our Instagram page @milaia.cherie
Safety & Wear
As all of our items are handmade with some delicate materials, please handle and store them with care.
All hair accessories including headbands should not be given to any child to play with or left in a child's hair unattended without adult supervision due to small parts and their delicate nature.